Pasadena Federal Credit Union's Statement Against Racism And Inequity
Pasadena Federal Credit Union exists to help its members unite for mutual support and for the betterment of our local community. The people-helping-people philosophy has been at the core of our cooperative approach since PFCU's inception, and we know that equality is critical to creating a better, stronger existence for all.
We strongly condemn racism, injustice, acts of senseless violence, and any kind of racial inequity. We support the rights of citizens to peaceably protest injustices and discrimination, to demonstrate solidarity against the evils of racism and bigotry, and to help us all see how we can come together to improve society.
In our commitment to diversity, inclusivity, and mutual respect, and to create a business that includes the unheard and marginalized voices, we must continue to listen, learning the financial needs of all people including communities of color, and developing ways to expand efforts that are inclusive and in tune with our members' financial needs.
We remain committed to the credit union principles of inclusivity, diversity, equality of opportunity, and support for the community. We emphatically condemn hatred and racial injustice, and we stand in support of those who are building a better, more equitable tomorrow for all.
- Pasadena Federal Credit Union's Board of Directors, Supervisory Committee, and President/CEO
New Online Banking and Mobile Banking
On January 25, we introduced our new-and-improved Online Banking and Mobile Banking programs. As the credit union that is focused on Pasadena and nearby communities, Pasadena FCU is dedicated to consistently improving our services throughout 2021 and bringing greater value to locals: it's just one of the reasons why we continue to be selected as the favorite credit union by readers of local publications, year after year!
If you haven't tried the new Online Banking and Mobile Banking services, we encourage you to check them out. We even have a User Guide on the Online Banking page for tips.
If you haven't registered for our Online Banking or Mobile Banking services in the past, click here to begin; if you were registered before January 25 and it's your first time signing in to the new services, be sure to click "Trouble Signing In?" to request a Password Reset.
Health and Safety
Pasadena Federal Credit Union's priority is the safety of our members and our employees. We monitor Centers for Disease Control (CDC) and City of Pasadena updates, along with guidance from federal, state, and local authorities, in an effort to provide an environment that is safe for members and for employees. We appreciate your understanding as we continue to monitor the safety of our branch lobby and headquarters office, utilizing recommended practices such as social distancing, use of face coverings and hand sanitizers, extensive cleaning during the day and overnight, and other steps to limit the potential contact and in-person interactions in an effort to reduce the likelihood of virus transmission.
Our branch lobby hours at 1038 S. Fair Oaks Ave. have been reduced to 9:00am to 2:00pm (Pacific time), Monday-Friday.
Please note: Face coverings are required to enter the building, and social-distancing separation of at least 6 feet must be maintained.
Additionally, if an individual is experiencing symptoms of respiratory illness, including fever or cough, Pasadena FCU requests that, rather than conducting transactions in the branch, transactions should be conducted by calling our Member Contact Center at (626) 799-0882, using our Online Banking services, or by utilizing our ATM or a surcharge-free ATM in the CO-OP network that is convenient for you.
Our Member Contact Center remains available during normal business hours, which are Monday-Wednesday from 8:00am to 5:00pm, Thursday from 9:00am to 5:00pm, and Friday from 9:00am to 6:00pm (all times Pacific).
For electronic communications with Pasadena FCU regarding your accounts and loans, please log in to Online Banking to securely communicate with us, and we will respond as soon as possible during business hours; if you have not yet registered for Online Banking, please click here to get started. For general questions, please feel free to reach us via our Contact Us page; for urgent matters, please call Pasadena FCU's Member Contact Center at (626) 799-0882 during our hours of operations.
Thank you for your understanding - working together for the health and safety of each other, we will make it through this crisis.
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