Health and Safety
Pasadena Federal Credit Union's priority is the safety of our members and our employees. We monitor Centers for Disease Control (CDC) and City of Pasadena updates, along with guidance from federal, state, and local authorities, in an effort to provide an environment that is safe for members and for employees. We appreciate your understanding as we continue to monitor the safety of our branch lobby and headquarters office, utilizing recommended practices such as social distancing, use of face coverings and hand sanitizers, extensive cleaning during the day and overnight, and other steps to limit the potential contact and in-person interactions in an effort to reduce the likelihood of virus transmission.
Our branch lobby hours at 1038 S. Fair Oaks Ave. have been reduced to 9:00am to 2:00pm (Pacific time), Monday-Friday, as of Wed., April 15. Please note: Face coverings are required to enter the building, and social-distancing separation of at least 6 feet must be maintained.
Additionally, if an individual is experiencing symptoms of respiratory illness, including fever or cough, Pasadena FCU requests that, rather than conducting transactions in the branch, transactions should be conducted by calling our Member Contact Center at (626) 799-0882, using our Online Banking services, or by utilizing our ATM or a surcharge-free ATM in the CO-OP network that is convenient for you.
Our Member Contact Center remains available during normal business hours, which are Monday-Wednesday from 8:00am to 5:00pm, Thursday from 9:00am to 5:00pm, and Friday from 9:00am to 6:00pm (all times Pacific).
For electronic communications with Pasadena FCU regarding your accounts and loans, please log in to Online Banking to securely communicate with us, and we will respond as soon as possible during business hours; if you have not yet registered for Online Banking, please click here to get started. For general questions, please feel free to reach us via our Contact Us page; for urgent matters, please call Pasadena FCU's Member Contact Center at (626) 799-0882 during our hours of operations.
Thank you for your understanding - working together for the health and safety of each other, we will make it through this crisis.
Important: Due to the ongoing health crisis, Pasadena FCU's Annual Meeting has been postponed to Tuesday, September 22, 2020;
additional details will be included with the quarterly statements mailed in early July.
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