Mastercard at PFCU

The world is a tap away.

Pasadena FCU is now partnered with Mastercard®! You can now enjoy new benefits and perks that comes with your new Pasadena FCU Mastercard® Debit and Credit.

For members who recently received a reissued credit card: 

Your old Visa credit card will no longer work effective August 18. To enjoy continued credit card access plus even better cardholder benefits follow these 4 steps on August 18, 2024:
 
  1. Call 800.631.3197 to activate your new Mastercard® . You may choose to set up a PIN for your credit card by calling PIN NOW at 888.886.0083
  2. Sign the back of your Mastercard®.
  3. Cut up and discard your existing Visa® card.
  4. Notify merchants of your new card number if they automatically bill your credit card.

New Mastercard® Credit FAQs

  1. Why are you replacing my existing card?
    Your new Mastercard will help us to serve you better by providing you with added benefits you can use every day.
  2. Is there any cost to me?
    No, your new card will have no annual fee, just like the card it replaces.
  3. Will my rates or fees change in any way?
    No, the interest rates and other credit card terms outlined in your Cardholder Agreement will remain unchanged.
  4. Who can tell me more?
    If you have other questions, inquire at any branch or give our Member Contact Center a call at 800.445.PFCU (7328).
  5. If I have multiple cardholders, will each receive a new card?
    Yes. All cards will be sent to individual cardholders, and they will be required to activate their own card.
  6. I would like to add a PIN to my credit card. 
    Please call the PIN NOW phone number, 888.886.0083, for assistance.
  7. What's your after-hours assistance line?
    Please call 866.620.6729.

Important note:  Be sure to contact any merchants who automatically bill your existing card to provide your new card number.

You deserve great benefits with no added costs, that is why we partnered with Mastercard® for Debit. Enjoy new benefits such as:
  • Extended Warranty1 - Doubles most manufacturer or U.S. store brand warranties for up to one additional year. 
  • Satisfaction Guarantee1 - Can provide a refund of up to $250 if you are dissatisfied with a purchase and the merchant will not accept a return within 60 days of the purchase date. 
  • Mastercard Airport Concierge™2 - Provides a Meet and Greet agent to assist with flight connections plus, at select airports expedited security/immigration processing.
  • Mastercard Global Service™2 - Provides assistance with a lost or stolen card. Should you need a replacement, or questions about your card’s benefits, insurances and promotions, our expert agents are here to assist you wherever you are in the world and at any time.
  • Mastercard ID Theft Protection™2 - Provides you with access to a number of Identity Theft resolution services, should you believe you are a victim of identity theft.
  •  Priceless Cities & Offers®2- Offers unique access and special experiences so you can enjoy more of the cities you love.
 Aside from the awesome perks of Mastercard® Debit, continue to enjoy existing features such as:
  • Worldwide acceptance at millions of places
  • Chip Technology and Contactless Technology
  • Purchases are deducted from your checking account
  • Cash access at ATMs worldwide
  • Liability protection for unauthorized purchases2

For members who recently received a reissued debit card:

Your old Visa debit card will no longer work effective June 24. To enjoy continued debit card access plus even better cardholder benefits follow these 4 steps on June 24, 2024:
 
  1. Call 800.631.3197 to activate your new Debit Mastercard® and select a PIN. If you accidentally hang up before setting up your PIN, please call the PIN NOW phone number, 888.886.0083.
  2. Sign the back of your new Debit Mastercard®.
  3. Cut up and discard your existing Visa® debit card.
  4. Notify merchants of your new card number if they automatically bill your debit card.
  5. If you need after-hours assistance, please call 866.820.9770.
Security Reminder:
NEVER share your PIN with anyone. Pasadena FCU will NEVER ask for your PIN. If you receive an unsolicited call, text or email asking for your PIN or other personal account information, do not respond.

1Extended Warranty and Satisfaction Guarantee are exclusive to Mastercard Debit. Certain restrictions apply. For details, visit here.
2Certain restrictions apply. For details, see the Guide to Benefits. 
You deserve great benefits with no added cost, that's why we sent you a new Pasadena FCU Mastercard Credit Card! Both Pasadena FCU Rewards and Mastercard Credit Card enjoy new benefits such as:
  • Mastercard Airport Concierge™1 - Provides a Meet and Greet agent to assist with flight connections plus, at select airports expedited security/immigration processing.
  • Mastercard Global Service™1 - Provides assistance with a lost or stolen card. Should you need a replacement, or questions about your card’s benefits, insurances and promotions, our expert agents are here to assist you wherever you are in the world and at any time.
  • Mastercard ID Theft Protection™1 - Provides you with access to a number of Identity Theft resolution services, should you believe you are a victim of identity theft.
  •  Priceless Cities & Offers®3- Offers unique access and special experiences so you can enjoy more of the cities you love.
  • Priceless Golf4 - provides discounted access to golf courses, complimentary grounds passes for PGA Tournaments, access to domestic and international golf travel packages.
  • Zero Liability2 - this means that in the event that your card is used to make unauthorized purchases—whether made in a store, by phone, or online—you won’t be held liable.
Aside from your new Mastercard perks, continue to enjoy existing credit card perks such as: 
  • Worldwide acceptance at millions of places
  • Chip Technology
  • Contactless Technology
  • Liability protection for unauthorized purchases
  • No change to interest rates
  • No annual fee
1Certain restrictions apply. For details, see the Guide to Benefits(Opens in a new Window).
2Certain restrictions apply. See www.mastercard.us/zero-liability(Opens in a new Window) for details.
3Certain restrictions apply. See www.priceless.com/about(Opens in a new Window) for details.
4Certain restrictions apply. See priceless™ | Golf(Opens in a new Window) for details.