System Integration FAQs

Coming Soon on November 4

PASADENA SERVICE FEDERAL CREDIT UNION MEMBERS WILL BE IMPACTED BY THIS SYSTEM INTEGRATION. PLEASE REVIEW THE INFORMATION BELOW, PAYING SPECIAL ATTENTION TO THE ANTICIPATED DOWNTIMES.

Following the merger between Pasadena FCU and Pasadena Service FCU, we are working diligently to combine our systems so that members can do their banking across all of our branch locations and utilize our expanded products and services. The system integration will combine both credit unions’ core systems, so that we can operate as one entity. Members will soon be able to transact from any Pasadena FCU or Pasadena Service FCU branch and have access to more locations for their banking needs.

In preparation for this system integration, you can find our Frequently Asked Questions (FAQs) below, in addition to the Member Impact Calendar. The FAQs contain useful information such as how to access Pasadena FCU Online Banking for the first time, dates to avoid scheduling bill payments, and more. The Member Impact Calendar summarizes expected downtime to online banking services and the ability to use your ATM/Debit cards. To ensure a smooth transition, please carefully review the provided FAQs. This will help you stay informed, avoid unnecessary stress, and prevent any missed payments on the day of the integration. Planning ahead will ensure you have all the information you need for a hassle-free experience.

We encourage you to stay proactive and make sure the contact information we have on file for you is up to date in the event we need to contact you by email or mail. Make sure to visit the Merger Updates page on our website often, as we will continually post updates on how this system integration will impact you.
 

Member Impact Calendar